1. Introduction and Scope
Welcome to Spotless. This Privacy Policy describes how Spotless, developed by Spotles, collects, uses, stores, shares, and protects information obtained from users of our website located at www.spotless.mom and any related services, applications, or platforms that link to this policy (collectively, the Services).
Spotless is a computer systems design and related services brand operated by ZhiJiang Banwu Trading Co., Ltd., a company registered in the Peoples Republic of China, with its registered address at 1st Floor, No. 38, Group 4, Yeyawan Village, Anfusi Town, Yichang City, Hubei Province, 443200, China (self-declared). Throughout this document, when we refer to Spotless, we, us, or our, we mean ZhiJiang Banwu Trading Co., Ltd. and its Spotless brand.
This Privacy Policy applies to all visitors, users, clients, and others who access or use our Services. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our Services immediately.
We take your privacy seriously. This document explains in plain language what information we gather, why we gather it, how we use it, and what control you have over it. We have designed this policy to be transparent and comprehensive because we believe that informed users make better decisions. Our commitment to privacy is not merely a legal obligation; it is a core principle of how we build and operate our systems.
This policy covers data collected through our website, email communications, contact forms, newsletter subscriptions, and any offline interactions where personal data is collected and processed in connection with our business operations. It does not apply to third-party websites, products, or services that may link to or from our Services, even if those third parties are our partners or vendors. Please review the privacy policies of any third-party services you interact with separately.
2. Information We Collect
We collect several categories of information depending on how you interact with our Services. The following is a comprehensive breakdown of the types of data we may collect and process.
2.1 Information You Provide Directly
When you fill out a contact form on our website, subscribe to our newsletter, send us an email, or otherwise communicate with us directly, you may provide us with certain personal information. This includes your full name, email address, phone number, company name, job title, project description, and any other information you choose to include in your message. We collect this information only when you voluntarily submit it to us. You are never required to provide this information, but declining to do so may limit our ability to respond to your inquiry or provide certain services.
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically by our systems and third-party analytics tools. This includes your Internet Protocol address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited on our site, time and date of your visit, time spent on each page, click patterns, scroll depth, and other diagnostic data. This information helps us understand how visitors use our website so we can improve its performance, usability, and content relevance.
2.3 Communication Data
If you communicate with us via email, telephone, or any other channel, we may collect and store the content of those communications along with associated metadata such as timestamps, sender and recipient addresses, and subject lines. We use this data to maintain a record of our interactions, improve our customer service, and resolve any disputes that may arise.
2.4 Business Relationship Data
If you engage Spotless for professional services, we may collect additional information necessary to fulfill our contractual obligations. This may include billing information, project specifications, technical environment details, access credentials for your systems (with your explicit consent), and other business-related data required to deliver our services effectively. Any credentials or access keys are stored using industry-standard encryption and are deleted upon project completion unless otherwise agreed in writing.
3. How We Collect Information
We collect information through the following methods and channels.
Direct collection occurs when you voluntarily submit information through our website contact forms, newsletter signup forms, email messages sent to our published addresses, telephone calls, and direct messages through any communication platform where Spotless maintains a presence.
Automated collection occurs through the use of cookies, web beacons, pixels, server logs, and similar tracking technologies that capture technical data about your browsing session. Our servers automatically log each HTTP request made to our website, including the requesting IP address, timestamp, requested URL, HTTP status code, user agent string, and referrer information. These logs are retained for a limited period for security monitoring and performance analysis.
Third-party collection occurs through services we integrate into our website, such as analytics platforms, content delivery networks, and embedded widgets. These third parties may collect data about your interaction with our website according to their own privacy policies. Where possible, we configure these integrations to minimize data collection and to anonymize IP addresses before transmission.
At in-person meetings, industry events, or conferences where Spotless representatives are present, we may collect business contact information that you voluntarily provide, such as business cards or contact details entered into a signup sheet or digital form.
4. How We Use Your Information
We use the information we collect for the following purposes, each grounded in a specific lawful basis for processing.
To Provide and Maintain Our Services: We use your information to operate, maintain, and improve our website and services. This includes responding to your inquiries, processing your requests, delivering the services you have engaged us for, and providing customer support. When you submit a contact form, we use your provided information to understand your needs and to communicate with you about potential engagements.
To Communicate With You: We use your contact information to send you transactional messages related to our services, such as confirmations, updates, security alerts, and administrative notices. With your consent, we may also send you newsletters, industry insights, and information about our services that we believe may be of interest to you.
To Improve Our Website and Services: We analyze aggregated and anonymized usage data to understand how visitors interact with our website. This helps us identify areas for improvement, optimize page layouts, enhance navigation, and ensure our content remains relevant and accessible. We do not use this data to make automated decisions that produce legal or similarly significant effects on individuals.
For Security and Fraud Prevention: We use technical data, including IP addresses and server logs, to monitor for and prevent fraudulent, unauthorized, or illegal activity on our systems. This includes detecting and responding to security incidents, protecting against malicious software, and enforcing our terms of service.
To Comply With Legal Obligations: We may process your information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to court orders, subpoenas, and lawful requests by public authorities.
5. Legal Basis for Processing
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a specific legal basis for processing personal data, we rely on the following legal grounds.
Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to our newsletter or accepting non-essential cookies. You may withdraw your consent at any time by contacting us using the details provided in the Contact Us section below. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract. This applies when you engage us for professional services and we need to process your data to deliver those services.
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include operating and improving our business, responding to inquiries, preventing fraud, and ensuring the security of our systems.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject, such as tax reporting requirements or responding to binding requests from law enforcement.
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances.
Service Providers: We engage third-party service providers to perform functions on our behalf, such as website hosting, email delivery, analytics, payment processing, and customer support. These providers have access to personal data only as necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of that data. They are not permitted to use your data for any purpose other than providing services to us.
Business Transfers: If Spotless or ZhiJiang Banwu Trading Co., Ltd. is involved in a merger, acquisition, reorganization, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal data, as well as any choices you may have regarding your data.
Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with our Services, protect the personal safety of users of our Services or the public, or protect against legal liability.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so. For example, if you ask us to introduce you to a partner organization or to coordinate services with another provider you use.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. A cookie is a small text file that a website stores on your device when you visit it. Cookies allow the website to remember your preferences and actions over a period of time.
We use the following categories of cookies.
Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. These cookies do not store any personally identifiable information.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use these cookies to measure page views, traffic sources, user navigation patterns, and content engagement. The data collected is aggregated and used solely to improve our website performance and user experience.
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
You can control and manage cookies in your browser settings. Most browsers allow you to refuse cookies, delete cookies, or alert you when cookies are being sent. The methods for doing so vary from browser to browser. Please refer to your browser instructions or help screen to learn more about these functions. Please note that if you choose to block all cookies, some parts of our website may not function as intended.
8. Third-Party Services
Our website may integrate or link to third-party services, websites, and platforms that are not owned or controlled by Spotless. These include analytics services, content delivery networks, and social media platforms. This Privacy Policy does not apply to the practices of these third parties, and we are not responsible for their privacy practices, content, or security measures.
We encourage you to review the privacy policies of any third-party services you encounter through our website. When you click on a link to a third-party site, you are leaving our website, and any information you provide to that third party is governed by their privacy policy, not ours.
We take reasonable steps to select third-party service providers who maintain appropriate data protection standards. However, we cannot guarantee the privacy or security of any information you provide directly to a third party.
9. International Data Transfers
Spotless is operated by ZhiJiang Banwu Trading Co., Ltd., which is headquartered in China. Your information may be transferred to and processed on servers located in China and in other countries where our service providers operate. These jurisdictions may have data protection laws that differ from the laws in your country of residence.
When we transfer personal data across international borders, we implement appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses approved by relevant regulatory authorities, binding corporate rules for our service providers, and certifications demonstrating adequate data protection practices.
By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this policy. If you are located in a jurisdiction with restrictions on cross-border data transfers, your use of our Services constitutes your consent to such transfers.
10. Data Security
We implement and maintain administrative, technical, and physical safeguards designed to protect the personal information we collect and process. These measures are intended to protect against unauthorized access, disclosure, alteration, and destruction of data.
Our technical security measures include encryption of data in transit using Transport Layer Security protocols, encryption of data at rest where appropriate, network firewalls and intrusion detection systems, regular vulnerability scanning and penetration testing, access controls and authentication mechanisms, and secure development practices including code review and dependency management.
Our administrative measures include employee training on data protection and privacy practices, confidentiality agreements with all personnel who have access to personal data, regular audits of our security posture and practices, and a designated individual responsible for overseeing our data protection program.
Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee its absolute security. Any transmission of personal data is at your own risk, and we encourage you to take appropriate precautions to protect your own information when using the Internet.
11. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention period for each category of data is determined based on the nature of the data, the purposes of processing, and applicable legal requirements.
Contact form submissions and associated correspondence are retained for a period of three years from the date of last communication, unless an ongoing business relationship extends this period. Server logs and automatically collected technical data are retained for a period of ninety days, after which they are automatically deleted or anonymized. Newsletter subscription data is retained until you unsubscribe or withdraw your consent. Business records related to client engagements are retained for the period required by applicable tax and commercial laws, typically seven years from the end of the relevant fiscal year.
When personal data is no longer needed for the purpose for which it was collected, we will either delete it securely or anonymize it so that it can no longer be associated with an identifiable individual.
12. Your Data Rights
Depending on your jurisdiction of residence, you may have certain rights regarding your personal data. These rights may include the following.
Right of Access: You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data along with information about how we use it.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. We encourage you to keep your information up to date and will promptly correct any errors upon notification.
Right to Erasure: Also known as the right to be forgotten, you have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, or when you withdraw consent and there is no other legal ground for processing.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance from us, where technically feasible.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes and processing based on legitimate interests.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request, which may require you to provide additional information. If we are unable to fulfill your request, we will explain the reasons why.
13. Childrens Privacy
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under the age of 18 without verifiable parental consent, we will take steps to delete that information as quickly as possible. If you believe that a child under 18 has provided us with personal information, please contact us immediately using the details provided below, and we will take appropriate action.
We do not offer services that are targeted at children, nor do we design our website or marketing materials to appeal to children. Our services are exclusively intended for business professionals, organizations, and adults who are capable of entering into legally binding agreements.
14. Do Not Track Signals
Some web browsers offer a Do Not Track feature that signals to websites that the user does not want to be tracked. At present, there is no universally accepted standard for how websites should respond to Do Not Track signals. Our website does not currently respond to Do Not Track browser signals or similar mechanisms. However, you can exercise control over tracking through the cookie management options described in the Cookies and Tracking Technologies section of this policy.
We continue to monitor developments in this area and may update our practices if a consensus standard for responding to Do Not Track signals emerges in the industry or is mandated by applicable law.
15. Data Breach Procedures
In the unfortunate event of a data breach involving personal information, we have established procedures to detect, investigate, contain, and remediate the breach. We maintain an incident response plan that outlines the steps we will take in the event of unauthorized access to, disclosure of, or loss of personal data under our control.
If we determine that a data breach poses a risk to the rights and freedoms of individuals whose data is involved, we will notify affected individuals without undue delay, in accordance with applicable legal requirements. Our notification will describe the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences of the breach, and the measures we have taken or propose to take to address the breach and mitigate its effects.
We will also notify relevant supervisory authorities where required by applicable data protection laws. We maintain a record of all data breaches, including their effects and the remedial actions taken, as part of our ongoing commitment to data security.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the Last Updated date at the top of this page and post the updated policy on our website. If the changes are material, we will provide a more prominent notice, which may include sending an email notification to users who have provided their email address or displaying a notice on our website for a reasonable period.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the changes. If you do not agree with the updated policy, you should discontinue use of our Services and, where applicable, request deletion of your data.
We maintain an archive of previous versions of this Privacy Policy for your reference. If you would like to review a prior version, please contact us using the details below.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.
Data Controller: ZhiJiang Banwu Trading Co., Ltd.
Brand: Spotless — Computer Systems Design and Related Services
Developer: Spotles
Registered Address: 1st Floor, No. 38, Group 4, Yeyawan Village, Anfusi Town, Yichang City, Hubei Province, 443200, Peoples Republic of China
Email: support@spotless.mom
Phone: +1 (567) 337-6943
Website: www.spotless.mom
We are committed to resolving any concerns you may have about our handling of your personal data. If you are not satisfied with our response, you may have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority, and we encourage you to contact us first.
This Privacy Policy was last reviewed and updated on August 1, 2025. It is effective as of that date and supersedes all prior versions.