1. Acceptance of Terms
Welcome to Spotless. These Terms of Service constitute a legally binding agreement between you, whether personally or on behalf of an entity, and ZhiJiang Banwu Trading Co., Ltd., operating under the brand name Spotless. By accessing or using our website located at www.spotless.mom and any related services, applications, content, or features (collectively, the Services), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree with all of these terms, you are expressly prohibited from using our Services and must discontinue use immediately. These Terms apply to all visitors, users, clients, and others who access or use our Services. We reserve the right to modify, update, or replace these Terms at any time at our sole discretion, and it is your responsibility to review these Terms periodically for changes.
Your continued use of the Services after any modifications to these Terms constitutes your acceptance of the modified terms. If you disagree with any changes, you must stop using the Services. We recommend that you print or save a copy of these Terms for your records.
These Terms incorporate by reference our Privacy Policy, which is available at www.spotless.mom/privacy. By using the Services, you also agree to the collection, use, and disclosure of your information as described in the Privacy Policy.
2. Definitions
For the purposes of these Terms of Service, the following definitions shall apply.
Company refers to ZhiJiang Banwu Trading Co., Ltd., a company registered in the Peoples Republic of China, with its registered office at 1st Floor, No. 38, Group 4, Yeyawan Village, Anfusi Town, Yichang City, Hubei Province, 443200, China, and includes its brand Spotless, its affiliates, directors, officers, employees, agents, and contractors.
Services refers to the website www.spotless.mom, all content and materials made available through the website, any professional services provided by the Company under the Spotless brand, including but not limited to systems architecture consulting, platform engineering, cloud infrastructure design and management, security engineering, data engineering, technical advisory services, and any related deliverables, reports, documentation, or software.
User or You refers to any individual or entity that accesses or uses the Services, whether as a visitor to the website, an inquirer submitting a contact form, a subscriber to newsletters or content, or a client engaging the Company for professional services.
Content refers to all text, graphics, images, photographs, software, code, data, documents, videos, audio, designs, features, and other materials made available through the Services, whether provided by the Company or by Users.
Client refers to a User who has entered into a separate written agreement or statement of work with the Company for the provision of professional services.
3. Eligibility
By using the Services, you represent and warrant that you are at least 18 years of age or the age of majority in your jurisdiction of residence, whichever is higher, and that you have the legal capacity to enter into a binding contract. If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
The Services are intended solely for users who can form legally binding contracts under applicable law. Individuals under the age of 18 are not permitted to use the Services. If we discover that a user under the age of 18 has provided us with personal information or has used the Services in violation of this provision, we will terminate that users access and delete any associated data in accordance with our Privacy Policy.
We reserve the right to refuse access to the Services to anyone for any reason at any time, including for violation of these Terms or for any conduct that we, in our sole discretion, deem harmful to our business interests, reputation, or the interests of other users.
4. Description of Services
Spotless provides computer systems design and related services. Our offerings include, but are not limited to, the following categories of professional services.
Systems Architecture: We design, model, and document enterprise-scale system architectures, including distributed systems, microservices architectures, event-driven systems, and monolithic-to-microservice migration strategies. Our architectural work includes the production of Architecture Decision Records, system context diagrams, component models, interface contracts, data flow models, and deployment topologies.
Platform Engineering: We design, build, and maintain internal developer platforms, continuous integration and continuous delivery pipelines, infrastructure-as-code templates and modules, container orchestration environments, and developer experience tooling. Our platform engineering practice emphasizes self-service, automation, and golden-path workflows that accelerate delivery while maintaining governance.
Cloud Infrastructure: We architect, deploy, and manage cloud environments on major public cloud providers. Services include landing zone design, multi-account and multi-region architectures, cost optimization and FinOps implementation, disaster recovery planning and implementation, and hybrid cloud connectivity solutions.
Security Engineering: We perform threat modeling, security architecture reviews, zero-trust architecture implementation, compliance automation, security monitoring and incident response engineering, and security awareness program development. We align our work with recognized frameworks and standards including NIST, ISO 27001, SOC 2, and GDPR.
Data Engineering: We design and implement data pipelines, data warehouse and data lake architectures, real-time streaming platforms, business intelligence and analytics infrastructure, and machine learning operations pipelines. Our data practice emphasizes data quality, lineage tracking, and cost-efficient storage and processing.
Technical Advisory: We provide fractional CTO services, technology strategy development, vendor and tool selection support, technical due diligence for mergers and acquisitions, architecture review boards, and executive-level technical briefings tailored to business leadership audiences.
All professional services are governed by separate written agreements or statements of work executed between the Company and the Client. In the event of any conflict between these Terms and a separately executed services agreement, the terms of the services agreement shall prevail with respect to the specific engagement.
5. Intellectual Property Rights
All Content made available through the Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the design, selection, and arrangement thereof, is owned by the Company, its licensors, or other providers of such material and is protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.
The Spotless name, the Spotless logo, the domain name spotless.mom, and all related names, logos, product and service names, designs, and slogans are trademarks of ZhiJiang Banwu Trading Co., Ltd. or its affiliates. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial use or for legitimate business evaluation purposes. This license does not include any right to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Content, except as incidental to normal web browsing or as expressly permitted in writing by the Company.
With respect to professional services engagements, ownership of deliverables, work product, and intellectual property created during the course of an engagement shall be as specified in the separate services agreement between the Company and the Client. Unless otherwise agreed in writing, the Company retains ownership of all pre-existing intellectual property, tools, methodologies, frameworks, and know-how used in the delivery of services.
6. User Content and Submissions
The Services may allow you to submit, upload, publish, or otherwise transmit content, including but not limited to messages sent through contact forms, project descriptions, feedback, suggestions, ideas, and other information. You retain ownership of any intellectual property rights you hold in your User Content. However, by submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of operating and providing the Services and for our internal business purposes.
You represent and warrant that you own or have the necessary rights and permissions to submit any User Content and that such content does not violate the rights of any third party, including intellectual property rights, privacy rights, or publicity rights. You are solely responsible for your User Content and the consequences of submitting it.
We do not endorse any User Content and expressly disclaim any liability in connection with User Content. We reserve the right, but have no obligation, to monitor, review, remove, or refuse to display User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.
7. Prohibited Conduct
In connection with your use of the Services, you agree not to engage in any of the following prohibited activities.
You shall not use the Services for any unlawful purpose or in violation of any applicable local, national, or international law or regulation. You shall not infringe upon or violate our intellectual property rights or the intellectual property rights of others.
You shall not upload, transmit, or distribute any viruses, worms, Trojan horses, or other malicious code intended to damage, interfere with, or surreptitiously intercept any system, data, or personal information. You shall not attempt to gain unauthorized access to any portion of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services.
You shall not engage in any activity that interferes with or disrupts the Services, including but not limited to denial-of-service attacks, excessive API requests, or any other activity that places an unreasonable or disproportionately large load on our infrastructure. You shall not use any automated means, including robots, spiders, scrapers, or data mining tools, to access, collect, or harvest data from the Services without our express written permission.
You shall not impersonate any person or entity, misrepresent your affiliation with any person or entity, or engage in fraudulent or deceptive practices. You shall not harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate against any individual or group based on any protected characteristic.
You shall not use the Services to transmit any advertising, promotional materials, junk mail, spam, chain letters, or any other form of unsolicited communication without our prior written consent. Any violation of these prohibited conduct provisions may result in immediate termination of your access to the Services and may subject you to legal liability.
8. Fees and Payment
Access to and use of our website, including the information and content made publicly available on it, is currently provided free of charge. However, professional services provided by the Company are subject to fees as set forth in the applicable statement of work, services agreement, or proposal accepted by the Client.
All fees for professional services are due and payable in accordance with the payment terms specified in the applicable services agreement. Unless otherwise stated, all fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities, and the Client shall be responsible for payment of all such taxes. Invoices that are not paid by the due date may be subject to late payment charges as specified in the applicable services agreement.
We reserve the right to change our fee structure for professional services at any time upon notice to Clients, provided that such changes shall not apply to engagements already in progress under an existing agreement unless expressly agreed by both parties. We also reserve the right to introduce fees for previously free aspects of the website upon reasonable notice, though we currently have no plans to do so.
9. Confidentiality
During the course of your interactions with the Company, you may disclose to us, or we may disclose to you, certain confidential and proprietary information. Confidential Information means any information, technical data, or know-how, including but not limited to business plans, strategies, financial information, customer lists, technical specifications, source code, architecture documents, trade secrets, and any other information that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
Each party agrees to protect the confidentiality of the other partys Confidential Information in the same manner that it protects the confidentiality of its own proprietary and confidential information of like kind, but in no event using less than reasonable care. Neither party shall disclose the other partys Confidential Information to any third party without the prior written consent of the disclosing party, except as required by law or as necessary to perform obligations under a services agreement.
Confidential Information does not include information that is or becomes publicly known through no breach of these Terms by the receiving party, was already in the receiving partys possession without restriction at the time of disclosure, is rightfully obtained by the receiving party from a third party without restriction, or is independently developed by the receiving party without use of or reference to the disclosing partys Confidential Information.
For clients engaging us for professional services, more detailed confidentiality provisions will be set forth in the applicable services agreement.
10. Third-Party Links and Services
The Services may contain links to third-party websites, applications, or services that are not owned or controlled by the Company. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. The inclusion of any link does not imply endorsement by the Company of the linked site or service. You access third-party links at your own risk.
11. Disclaimers and Warranties
THE SERVICES ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES.
THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY CONTENT AVAILABLE ON OR THROUGH THE SERVICES. ANY RELIANCE YOU PLACE ON SUCH CONTENT IS STRICTLY AT YOUR OWN RISK. THE COMPANY RESERVES THE RIGHT TO MODIFY, SUSPEND, OR DISCONTINUE ANY ASPECT OF THE SERVICES AT ANY TIME WITHOUT NOTICE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE COMPANYS WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT PERMITTED BY LAW.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANYS TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU HAVE PAID TO THE COMPANY IN THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED UNITED STATES DOLLARS.
THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
13. Indemnification
You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, agents, contractors, licensors, and successors and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees, including reasonable attorneys fees and court costs, arising out of or relating to your violation of these Terms; your use of the Services, including but not limited to your User Content; your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights; or your violation of any applicable law, rule, or regulation.
The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You shall not settle any such claim without the Companys prior written consent.
14. Termination
These Terms shall remain in full force and effect while you use the Services. We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Services will cease immediately.
If you wish to terminate your relationship with us, you may simply discontinue using the Services. All provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to intellectual property rights, disclaimers of warranties, limitations of liability, indemnification, governing law, and dispute resolution provisions.
For clients with active professional services engagements, termination procedures, notice periods, and the effects of termination on ongoing work shall be governed by the terms of the applicable services agreement.
15. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Peoples Republic of China, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.
Any legal action, suit, or proceeding arising out of or relating to these Terms or the Services shall be instituted exclusively in the competent courts located in Yichang City, Hubei Province, China. You agree to submit to the personal jurisdiction of such courts and waive any objection based on improper venue or forum non conveniens.
Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or to prevent imminent harm.
16. Dispute Resolution
We encourage you to contact us directly to resolve any disputes, concerns, or claims you may have regarding the Services. Most disputes can be resolved informally through good-faith communication. You agree to first contact us at support@spotless.mom and attempt to resolve any dispute informally for a period of at least thirty days before initiating any formal legal proceedings.
If a dispute cannot be resolved informally, the parties agree to submit the dispute to mediation administered by a mutually agreed mediator in Yichang City, Hubei Province, China, before resorting to litigation. The cost of mediation shall be shared equally by the parties.
Any claim or cause of action arising out of or related to the use of the Services or these Terms must be filed within one year after such claim or cause of action arose, regardless of any statute of limitations to the contrary, or be forever barred.
17. Modifications to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. When we make changes, we will revise the Last Updated date at the top of this page and post the updated Terms on our website. For material changes, we will make reasonable efforts to provide additional notice, which may include posting a notice on the website or, where we have your contact information, sending you an email notification.
It is your responsibility to review these Terms periodically for changes. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the revised Terms, you must stop using the Services.
We maintain an archive of previous versions of these Terms. If you would like to review a prior version, please contact us using the information provided in the Contact Information section of these Terms.
18. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy and any separately executed services agreements, constitute the entire agreement between you and the Company regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to reflect the parties original intention as closely as possible in accordance with applicable law, and the remaining provisions shall continue in full force and effect.
Waiver: No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
Assignment: You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of the Company. The Company may assign or transfer these Terms, in whole or in part, without restriction, including to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
Force Majeure: The Company shall not be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, utility failures, failures of telecommunications networks, floods, earthquakes, pandemics, or governmental actions.
Relationship of the Parties: Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between you and the Company. You have no authority to bind the Company in any respect.
Notices: Any notices or other communications permitted or required under these Terms shall be in writing and delivered by email to support@spotless.mom for notices to the Company, and to the email address you provided to us for notices to you. Notices shall be deemed given on the date of email transmission if sent before 5 PM on a business day in the recipients time zone, or on the next business day if sent after that time.
Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect. They shall not affect the interpretation of these Terms.
Language: These Terms are written in the English language. In the event of any inconsistency between the English version and any translation, the English version shall prevail.
19. Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us using the information below.
Company: ZhiJiang Banwu Trading Co., Ltd.
Brand: Spotless — Computer Systems Design and Related Services
Registered Address: 1st Floor, No. 38, Group 4, Yeyawan Village, Anfusi Town, Yichang City, Hubei Province, 443200, Peoples Republic of China
Email: support@spotless.mom
Phone: +1 (567) 337-6943
Website: www.spotless.mom
We value your feedback and are committed to addressing your concerns. Please allow up to five business days for a response to any inquiry submitted to the contact details above.
These Terms of Service were last reviewed and updated on August 1, 2025. They are effective as of that date and supersede all prior versions.